Anyone can go on flightradar. The good news for travelers is that air passenger rights exist to protect you and your journey when you get caught up in Tui Airlines flight delays. This is the version of our website addressed to speakers of English in India. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116116789', '');}, 'log_autolink_impression');flight no. However, by replying straight away and saying you have done it wrong makes me think they hope some people will just go away. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112913508', '');}, 'log_autolink_impression');Airlines and the correct ADR to contact - here, https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/alternative-dispute-resolution/. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. How do I effectively communicate with an airline? Flights delayed for under three hours are not liable for compensation. TUI UK Flight Delay Compensation. Thanks all, understood now, i actually thought the (ta && ta.queueForLoad ? If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112913075', '');}, 'log_autolink_impression');flight by 6.5 hours last week due to a technical issue with the plane. above to get started. We've done it and it seemed fine, they texted on fhe same number as they told us about the delay. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116338790', '');}, 'log_autolink_impression');flight number and date? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113155170', '');}, 'log_autolink_impression');flights/holiday? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114420983', '');}, 'log_autolink_impression');flight with TUI this week. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. I completed the Tui claim form. TOM 2776, is this the flight? Save. We were suppose to leave Manchester to (ta && ta.queueForLoad ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421614', '');}, 'log_autolink_impression');flight of over 3,500 km was delayed between three and four hours, you'll be eligible for 300 euros per person.". Always remember anyone can post on the MSE forums, so it can be very different from our opinion. more. If it was a travel agent, of any kind, then it is the travel agent that owns the booking. <<<. The only compo claim I've bothered to make was over 10 years ago, and even then it went straight into my bank account. TOM and BY prefixes. . That would be correct if your flight was over 3,500km, but it's not, so not applicable. To pre-book your cabin: 0203 451 2682. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Surprise at Sea: 0203 451 2963. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116115793', '');}, 'log_autolink_impression');fly to Tenerife at 15.50 on 18th December. re tried today and a few hours later an e mail comes back saying sorry we cannot trace you, Just an update in case anyone has a similar problem. Tripadvisor Forums ; Air Travel Forums; Search. If your flight was 3 hrs late on arrival, and it was a delay that was eligible for compensation then just fill in the claim form on their website. I really don't think there is any conspiracy here. 30 minutes taxi time at Cancun seems excessive. Has anyone had any dealings with compensation from Tui? Flight delay compensation is big money No compensation for our terrible experience or a refund of our car parking. Going by those calculations and our transfer time, if our flight was on time we would have arrived at our hotel around 10pm not 1.15am , annoying really as everywhere was shut and feel like we lost a night so compensation would have been nice! So approx 2:20 + taxi time late. We rarely write a check anymore, mostly for things like banquets, donations , etc. Buy now or later? I believe there is a case before the UK Courts at the moment that aims to settle this question once and for all. DELAYED TUI FLIGHT NUMBER All TUI flights have a TOM prefix Learn more DEPARTURE DATE This is the scheduled departure date DEPARTURE airport This is the scheduled departure airport arrival airport This is the scheduled arrival airport Booking reference What is this? However, I have inputted the flight information into Google. i agree but it looks like there is an automatic system that cannot match my claim to a booking. TUI UK Flight Delay Compensation Mar 14, 2022, 6:25 PM Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. The page hasn't been updated though to reflect that since 1st January 2022 compensation has been payable in GBP. Check your claim directly with TUI, or can enforce your rights with renowned claim companies who may have accurate data on your flight. Thanks for taking the time to update us, glad it worked out for you. Under EU Regulation 261/2004, air passengers (including UK citizens) are entitled to compensation of up to 600 for their delayed or cancelled flight with TUI. ", Subject to the exchange rate 400 euros is around 350. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116116597', '');}, 'log_autolink_impression');flight landing at about 22.40. It was the only likely cause I could think of, that technically the booking wasn't in your name. In the meantime, just double check you have used the correct booking reference details on the claim. Has anyone had any dealings with compensation from Tui? Edited: 28 January 2023, 05:04 thank you again and if anyone has any relevant info it is always welcomed. Just so you know, flight delay compensation in the UK is calculated in euros, but paid in sterling at the current exchange rate. Some hope, if necessary I will take them to court and report them to ATOL. I have spoken to Tui staff on Messenger and on chat and have been told by one that it is sent by text and that ours had expired (I never received anything) and by the other that it comes by email. We often link to other websites, but we can't be responsible for their content. more, You seem to have JavaScript disabled. Not every problem that occurs when flying will be compensated. Browse all 109,993 Air Travel topics Tui flught delay compensation Watch this Topic. Tripadvisor Forums ; Air Travel Forums . They're not saying you've done it wrong. * CO2 calculations provided by CarbonCompute.com, Flight delays happen, but that doesnt mean you have to accept them. 350 payable. I have submitted a claim but Tui replied they could not find me on their system. If it was this week, probably BY757 on 21/07 which according to FR24 the arrival time into BHX was 3 hours 5 mins late. Youd be surprised how many financial institutions still send out cheques, as do building societies, share dealing accounts etc. Our website is free to use and you are under no So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. Do you have the (ta && ta.queueForLoad ? If 14 days has passed since you submitted your claim form and you haven't heard back, you can chase it up with TUI customer services. Tecentley delayed for over 3 hours which we thought. I would agree with the comments made by others. Excellent news and I'm glad it worked out. Note the arrival delay is counted based on when the aircraft door was opened. SkyRefund can help you claim your compensation without any of the usual hassle. One week later 700 dropped in to my bank account, Never found out whilst the automated claim form on line kept saying we had no booking but alls well that ends well. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421794', '');}, 'log_autolink_impression');flight was more than 3,500 km which after having doubled checked it isnt. Time and process are key. What's with these screwy ticket prices? We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. What's with these screwy ticket prices? I 'd send them your details if you're sure the mail came from TUI.I recently had a claim against BA after they cancelled a (ta && ta.queueForLoad ? 4 Posts The online TUI flight delay compensation form appears to be deactivated and is preventing me from submitting a claim. Yes, that's correct, no compensation is payable for a delayed arrival by less than three hours - if departure is delayed by two hours (for a short haul flight) then the airline is obliged to offer refreshments, etc. Generally speaking the longer the flight, the bigger will be your TUI refund. Some hope, if necessary I will take them to court and report them to ATOL. Is TUI allowed to be offereing less than what they are legally oblidged to pay? Remember its actual arrival time compared to scheduled arrival time that counts, not how late departure was, Flightaware agrees with the landing time of 18:40 but then shows 30 mins taxi time and gate arrival of 19:10pm - so arrival delay of 3 hours 20 mins. Unfortunately even after you touch down there are many things that can delay you getting to your hotel, including immigration, customs, getting baggage, transferring to the hotel, etc. In general, the claim could be valid if the delay was on arrival for more than 3 hours. Alternatively, you may use. Browse all 110,113 Air Travel topics 2017 - 2023 Flightera. You are obliged to go through the correct procedure with TUI, and allow the timescale laid out, I'd keep a copy of all communications to present later if required. Save. Editor, Marcus Herbert. They want the initial claim made that way, and then if they need anymore info it's done by attaching it to an email and sending back to the person that's handling the "case". TUI UK Flight Delay Compensation. Most companies use online forms these days. Just need OP to confirm (ta && ta.queueForLoad ? TOM 2776, is this the flight? I have submitted a claim but Tui replied they could not find me on their system. Most companies use online forms these days. Answer 1 of 19: We submitted a claim on Tui's website for our flight which was delayed, expecting to have to fight for it. Before you go to ADR, you have to go through TUIs process so wait until the 28 days are up, then (if you've had no reply) contact them again and tell them you'll go to ADR unless they pay up within 14 days. One week later 700 dropped in to my bank account, Never found out whilst the automated claim form on line kept saying we had no booking but alls well that ends well. Like you, I am a bit wary about giving my details (when I eventually receive something) because I am being told differently. Mar 14, 2022, 6:25 p.m. Save. You can receive 400 euro even if your ticket cost only 40 euro. I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. How do I effectively communicate with an airline? . We . Editor, Marcus Herbert, https://www.tui.co.uk/destinations/contact-us/flight-delays. They want the initial claim made that way, and then if they need anymore info it's done by attaching it to an email and sending back to the person that's handling the "case". Needless to say, various other parties say the exact opposite! more, You seem to have JavaScript disabled. Leyland10 Indeed they do. I did have an 'opinion' on the likely cause of losing you from the system, but didn't want to cloud your thread with other issues. I have submitted a claim but Tui replied they could not find me on their system. It was the only likely cause I could think of, that technically the booking wasn't in your name. To use our mobile site, please enable JavaScript. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. Hi all, so like many we had a delayed (ta && ta.queueForLoad ? It looks genuine but we were expecting a cheque so a bit nervous about submitting bank details. receive up to 540 per passenger in Where on their website does it say 300? Here's th CAA complaints page https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, And on there you'll find a link to a list of (ta && ta.queueForLoad ? However as the cases had not been loaded on the plane we had to sit there on it for 3 hours until they were. They're not saying you've done it wrong. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421671', '');}, 'log_autolink_impression');flight delay compensation, the amount youre due will depend on the length of your delay and the flight distance, as the crow flies see the table below. Ta & & ta.queueForLoad flight was over 3,500km, but it 's not, so not applicable plane we to. 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