Best regards. The room was nice and the restaurant was ok but not great. Paola C, Responsabile relazioni con la clientela at Best Western Hotel Rome Airport, responded to this review Dear Guest thank you for your rating. When I returned with a different room, we found the room to smell of stale cigarettes and the towels were worn and had holes in them. Our room look NOTHING like the photos. 4-star hotel located in Rome City Centre. When we complained, we were told "sorry". Very fine location to airport. The hotel provides a fee-shuttle from the airport at set hours. The staff was very helpful and spoke English. Electric kettle and coffee/tea service. Best regards. Nice staff,clean rooms. If you are flying from FCO airport this place is a great stay. The room was immaculate. This hotel is very close to the airport. Room cleaning and laundry / ironing service are available for a fee. This left virtually zero floor space. I know hotels that prepare something in this cases. The hotel rooms are tired and run down. The staff were very professional and the rooms were very modern. The rooms are standard European size but very clean. There are many other hotel in close proximity to choose from. Hotel personnel couldn't tell us why the difference in price and would not adjust our rate. Breakfast buffet was HUGE and generous all around. The room was very nice! Overall a great option for stay between flights at FCO airport with some dining facilities just outside. It was over 36 degrees Celsius (97 degrees Fahrenheit) outside. I am 6' 190lb and had about 2" to spare on each side. Didn't eat at the restaurant opted for a pizza Place right next door. thank you Davide for you italian hospitality. And I was very pleased with the hotel. Come and experience our hotel near the major tourist attractions. Getting progressively worse in spite of friendly, polite staff. The sign showing where and when the shuttle runs is only at the front desk. Respect the privacy of others. This hotel may maintain a 4 star rating because of its facilities, which were fine. We waited and waited people came in after us, orderd and were served whilst we waited. The sink,toilet and bidet were all new upgrades as was the tiled floor and walls. Meanwhile another couple walked into the room, told my wife this was the room they were given would she please leave. The staff was extremely professional. We ate there 2 nights. Shuttle picked us on right on time, friendly driver. However, the hotel retaurant is very good and serves a breakfast buffet that you can book with your room rate. Best regards. I wish we had come here to go to Ostia Antica, actually, as they can easily help with this (we tried, but it was too late in the day, and too hot) -- contrary to all info we found online, very cheaply and by bus. On the Best Western website under the Map/Directions link there is a reference to the hotel shuttle bus service which leaves from bay number 26. You can hear the planes landing most of the night ( hence, close to the airport location. We really appreciate your visit. Hotel emailed details of their shuttle bus promptly and check in was friendly. Breakfast was fairly good as well. If you walk towards the harbour there are lots of restaurants and places to eat/drink and I hear that the fish is especially good. The noise from the flights taking off the airport is not musical. Avoid the eggs in the morning buffet, they are pretty rare but the other stuff was OK. Hotel was nice and clean. Best Western Hotel Rome Airport: Convenient Location - See 1 358 traveller reviews, 456 candid photos, and great deals for Best Western Hotel Rome Airport at Tripadvisor. The airport shuttle is 6 euro per person and only 4 to 5 minutes. Reply received, however, found reply in practice to be misleading. You will receive your password by email within a few minutes. Sorry but it is not possible, because is not our faults. Dear Madam, We tried to compensate you in every way, you changed three rooms, no one was good for you. Something went wrong please try again later. Overall despite the hiccup getting to the hotel via shuttle, I would recommend Best Western, Fiumicino. The hotel itself is very dark and felt unsafe. Hallways had a bit of a stale, stagnant smell but room was cosy enough. The airport shuttle runs approximately every hour from 13:00 until 22:30. Experienced some noise from incoming planes about 11pm. Bathroom was also finished in wood and offered a large shower cubicle with dove dispenser soap. Considering the location, the hotel was quieter than I expected. The dinner was lovely, great service, reception staff were very welcoming. The hotel is very conveniently located for a flight from Fiumicino, although disappointing that there is a charge for the airport shuttle. Thanks Best Western! We can't say enough good things about their breakfast buffet. Luckily we were still in Rome when we realized it was found there. The driver refuse to let me pay this way. This is a very clean and excellent hotel - I would stay here again on any trip. Very surprised of what a great hotel it is. With luggage you will need transportation to and from the airport. To edit a review youve already submitted, contact our Customer Service team. However, the room, whilst small, had all we needed -including a tea tray - yay! They know how to make a traveler feel welcome. Hotel is very conveniently located a short distance away from the airport which made it great for an overnight stay. Rooms are clean and quiet. Close to airport and perfect if you have an early morning flight out of Rome. Restaurant meal costed around $30. Best Western Plus Hotel Universo. I would like to apologize for not exceeding your expectations. Location is perfect for adjacency to Fiumicino airport, the dinner in the restuarant was suprisingly good and the staff were attentive and kind. They offer shuttle service at 6 euros per passenger per trip. There have been previous reviews regarding this issue and it would seem that the management chooses to take no notice of it. The room was old and tired. The hotel is very close to the airport and has a lot of shuttle times, including two before 7 am. I stayed at the Best Western overnight to be near the airport. Notable landmarks in the area include Piazza Navona and Spanish Steps, and travelers wishing to experience a bit of culture can try Vatican Museums. Hotel rooms very small and strange. Paola C, Responsabile relazioni con la clientela at Best Western Hotel Rome Airport, responded to this review Dear Guest we really appreciate your feedback and we hope to see you again. They moved me to another room immediately and told me that the air conditioning had not been switched on yet. Overall, if you need an affordable place to stay for the night between flights or travel, this hotel is fine. Hotel-wise, bed great, room great, AC is set, but window opens ( we were 2nd floor, first bldg). Had room next to lift which was a little noisy but all in all a great stop over. Myriam G, Miami Lakes, Florida, United States, rl6005, Washington DC, District of Columbia, Gabriel P, Marina di Nocera Terinese, Italy, mike_at_shovelbarn, Bridgwater, United Kingdom. Room clean and comfortable. We only sampled one room which I think may have been a family room as it had a double bed and another single in another room. We were only staying here for a night before we caught a flight home. It offers its guests a reception (check-in from 15:00, check-out until 11:00), a lobby, 2 lifts, air conditioning, a safe (for free) and a parking area (for a fee). I have tried to do everything possible to get this resolved but the Best Western is horrible to deal with when you do get someone on the phone. The shuttle to the airport was easy to book and on time and efficient. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. . This hotel was a fantastic surprise. Dear Guest thank you for your rating. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Hotel offered to call an ambulance but it wasn't that bad. Our stay at the Best Western Rome airport was really nice. Good option for a stay before flying or if you arrive late and travel on next day. The hotel is situated in an off-site somewhat run-down area near the airport. The staff greeted we three weary travelers most promptly. It looked like it was brand new. Room was clean and seemingly either new or renovated. We're not sure whether they didn't arrive, used a different runway or we slept through them. The airport bound ride was more than 5 minutes late so suggest to allow extra time in your schedule. Hotel offers a breakfast but it is for an additional cost. Paola C, Guest Relations Manager at Best Western Hotel Rome Airport, responded to this review Dear Guest I am very sorry to read your anger towards us. Breakfast need improvement. This restaurant is also open for dinner in the evening. Demonstrators block a highway during a protest against plans by Prime Minister Benjamin Netanyahu's government to overhaul the judicial system, in Tel Aviv, Israel, March 16, 2023. What more do ya need? Dear Madam, thank you for your kind feedback. Airport is close to hotel but had to pay 20 Euros to hire a taxi to take us to the airport. So against my better judgment I negotiated a set rate as we had to catch a tour. We also paid 130 for hotel arranged transport from Civitavecchia to the hotel which turned out to be competitive. Shuttle bus to/from airport very convenient 6 per person. This is actually an older hotel that they have added on to, and the new part - which is the lobby and pool area, is quite modern. The hotel is quaint, clean, and for the most part very quiet. E- mailed (after searching for address) to establish location of pick up point. Just perfect and convenient for our last night in Rome, 5 min to the airport, free shuttle, great and comfortable little rooms, good beds, the breakfast was just perfect and the service outstanding. For this purpose, the hotel was fine. The bed was comfortable and the sheets soft. Despite the fact that we were a family of 4 with 2 children. These opinions do not necessarily represent the views of Booking.com. massimo c, Responsabile relazioni con la clientela at BEST WESTERN Hotel Rome Airport, responded to this review Dear Madam, thank you for your kind feedback. Little English spoken. Not a convenient location when you are sitting at the airport waiting for it and can't get anyone to answer the phone for 30 minutes. Guests can take a dip in the outdoor pool or grab a bite to eat at Concorde, which serves breakfast, lunch, and dinner. Problem quickly overcome. I was there in June 2019. That suggests dampness and mold that is far worse than what I glimpsed. It was over the top with variety and freshness all for $7euros/person. Best regards from alll the staff. The icing on the cake was that the hotel was fairly expensive for what you got and they still charge 8 euros for the shuttle to the airport per person. This was very misleading information from the concierge and from the online booking. You can hear the plane fly over but when your tired it will not bother you. BUT, no chance at all of relaxing by the pool. Luckily, my daughter told him to take a hike and she found another guy that transported them for 20 Euro (which is still a lot seeing that the hotel is only about 4 km away). I was pleased with this hotel having struggled to find a good hotel for a reasonable price near the airport. My husband had some success trying to tighten it up which did help. It was Best Western's mistake about the breakfast charge, it was not included in the room rate. Air conditioning didn't work. We called the front desk and a wonderful porter came within 5 minutes and said that it was working but slowly. It was very clean and modern with easy and quick shuttles to the airport. Clearly, airport hotels in Rome have no incentive to provide added value for customers by offering something so outrageous as a FREE shuttle; this type of fee is common. The welcome and booking into a room is a very pleasant and easy process with Roberta and Andrea as they speak perfect English, greet you with a smile and even allow you into your room early without the mention of the normal extra charge that most hotels charge these days. All in all we were pleased and would recommend this restaurant. Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. The hotell are Located just 5 minutes from the airport and hotel bus shuttle costs only 6 euros per person. Eventually our orders arrived and mine spaghetti carbonara was cold, shrivelled up and very very salty. I'm sorry for the welcome, please accept my apologies. Paola C, Direttore at Best Western Hotel Rome Airport, responded to this review Dear Guest thank you for your feedback. Everything you might want in an airport hotel. When we arrived at the airport I discovered not all of my luggage was on the shuttle. with a cheap transfer service to and from the airport. Rooms are modern, very clean and spacious although the bathroom was quite small and crammed.. WiFi worked great. The next morning, my included breakfast was at that location and I promised the host, Signor Perrino, I would mention him for his warm welcome. Best regards. No apologies were forthcoming. American Express, This time we got a small room with garbage cans below the veranda. In fact, proximity to the airport is our strong point. Friendly people and great service right from airport shuttle till drop off. We were booking a hotel that was close to the airport and were not expecting much. They are very defensive and not accommodating at all. Given the name, I presumed it was at the Airport, my mistake! The breakfast is rich and we love that you enjoied it. We checked in after a long tiring flight. Thumbs up for my needs. Excellent Hotel close to Fiumicino Airport. Room smallish but very suitable for one night, everything we needed good shower, comfortable bed. Would stay here again in the future. Our room was neatly organized, and clean with a beautiful bathroom.This hotel is close to the airport and they have a shuttle service to and from the airport. Restaurant on site that had lots of choices. Overnight stay here on route to Sicily. That's good because that was the only good thing about this hotel. Apparently someone at this hotel is getting a kickback from the unmetered taxis. Some of the pool facilities were closed for the hours that we were at the hotel. Technologies to support the interaction with the staff to promote social distancing. I looked at my watch when we pulled out of the parking lot and it was 6:35 am which meant we were only 5 min behind. Had purchased an inclusive deal on internet that included breakfast - however - hotel's booking system had no indication of the inclusion. Will definitely keep the hotel in our planning. Great place to spend out last night in Italy. Room was clean enough and staff were nice. The shuttle service is what drew me to the hotel but note it isn't free it is 6 euro/person something I didn't realize as I assumed it was free. I was than charged for two rooms. Very dark and dingy. I did not have breakfast which is offered for five euros or seven euros if you book once you are there. Restaurant was delicious. The plus point is pick up facility(Shuttle Services) from Airport at designated places (that can be made more easy with better indications, especially for people from other countries) at a very nominal rates. Having missed our flight from Rome to Budapest, Alitalia put us up for the night at the Best Western. Actually finding them is a challenge and even station staff weren't quite sure how I would find them. So, I guess all the capacity for making pizza was reserved for the large group. Paola C, Guest Relations Manager at Best Western Hotel Rome Airport, responded to this review Dear Guest thank you for your rating. Unfortunately we can not do anything about non-refundable bookings because we pay a commission. The room was adequate for a short stay and there is a nice pool for those that are keen. Total ripoff for a bad service. We chose this hotel that is near to the airport as our flight was a late one en route the next day to Sorrento. This was by far the worst place we stayed while in Italy, and in the end one of the most expensive. The front desk clerks in the evening were much more friendly and helpful. We ate in restaurant but food wasn't brilliant and we thought it overpriced. Friendly staff at check in and breakfast. The Best Western Hotel Rome Airport is ideally located in the center of Fiumicino. How I noticed, I always open my window to see a better light directly from the sun and raise my glass of no old fingerprints or residue and unfortunately, all old fingerprints are still there. We were given our room key but the maid was still cleaning the room. Dear Guest thank you for your kind feedback. We really appreciate your rating. The 5 am shuttle got us to our terminal in good time for 8 euros. This hotel is convenient to the airport so good for an overnight upon arrival or before a flight. Been only on the Wi-Fi shortly. But if close and clean is what you want . When I got up in the morning, despite the thermostat having been set on 65 for the entire night, the temperature in the room had gone up to 80. Best regards. Pool is nice and inviting. Once I reached the hotel (about 15-20 Euros cab fare) just after noon, the welcome was warm and friendly. That is ridiculousjust saying. Ideal if using shuttle bus or own vehicle but parking isn't obvious when you enter the property. Food at the restaurant was good. I know this review will go nowhere but feel that this was one of the worst customer service experiences every. The Best Western was an excellent airport property with great amenities. Rooms are small but clean. I arrived at the hotel mid-afternoon for an overnight stay to catch an early morning flight to the USA. One of my reasons for staying here was that I wanted to see the the Ostia Antica Scavi, 9 km away. All content should be genuine and unique to the guest. Clean. So any planes taking off South (or landing to the North) are incredibly noisy, making it difficult to sleep. Nice outdoor seating at bar/restaurant. Again, the service was outstanding with a seafood and pizza menu. Wifi included. Thank you for your visit, we would be glad to host you again. Depending on your rate breakfast is either included or separately charged (9E per person). I've stayed at a few Best Westerns in the U.S and have always found them reliable for cleanliness and service. Clean and tidy and the wifi was speedy. Benvenuti nella nostra pagina Facebook. All in all recommended. To find outside dining is not possible except for driving a car. But as a good standard hotel close to the airport with comfy beds - can't fault it. Recent stayed the night at this hotel with a group of family members as we had an early flight the following day. We had to leave door and window open all night which left us feeling less than secure. I booked this online through Aeroplan Rewards. Coffee and fridge in the room. Would not hesitate to stay again! Most people probably just crash here for eight hours before a flight and never use the amenties, but we had more time so we did appreciate them. Walk along as far as you can and you will see the tourist coaches and other buses on your left. The pleasant and cordial atmosphere offered by a staff with more than 20 years experience in the hotel business, rooms that are welcoming, as well as a great cuisine, all contribute to making the Best Western Hotel Rome Airport the ideal place to stay during a tourist visit. Shuttle to and from airport which was great for our 8am flight. The shuttle didn't even drop us or the passengers close to our destination (Colosseum). A number of little restaurants right next door - recommend the Chinese restaurant, it was awesome. It was far beyond what we could have expected or hoped for. Lots of variety. and well attended. Also here you had to go via Rome Central and back if you went with public transport. We hope you will come back and see us again soon. Staff is competent and friendly, room was very clean and well-equipped and bed was very very comfortable! I would recommend for a night if you need to be near the airport. The rooms are clean and updated. The bathroom floor was filthy, and the curtains and the carpet were stained. Ideally, we'd publish every review we get, positive and negative. Breakfast is available at a cost, as well as a shuttle service to the airport. We stayed at this hotel overnight prior to our trip home from the airport in Rome. Instead there is a shuttle bus at a price of 7 each way. Needed to use bathroom @ 1.45am to find that the door had locked itself. See 1,338 traveller reviews, 778 photos, and cheap rates for Best Western Hotel Rome Airport, ranked #12 of 32 hotels in Fiumicino and rated 3.5 of 5 at Tripadvisor. Very polite and helpful staff. I had requested shuttle service to the airport for me and my 2 children. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. The Windows actually shake. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. A Bar is advertised but despite sign not there when we visited. After 20 days staying in residences without AC in the heat of Italy, it was nice to stay at this hotel with amazing rooms, air conditioning and service. We had also asked for a taxi to take us to the city Center. We have been waiting for 1.5 hours and no one has showed up. Overnight stay ok, unnecessary maintenance issue marred what should have been a very comfortable visit!! Via Principe Amedeo 5/B, 00185 Rome Italy. We really appreciate your feedback. The receptionist confirmed there was one but had no idea when the shuttle goes. The room was very clean and comfortable, quiet and functional. We were provided a slip of card for us to show the restaurant prior to ordering to indicate it was for our evening meal. Stayed one night before my flight to Malta. No shelving anywhere to put toilet bags though - some basic toiletries provided. Note that an advertised queen-size bed is effectively 2 single beds pushed together (not a queen size in my opinion due to the risk of falling down the gap should you wish to hug during the night). Good breakfast. We at pizza at the restaurant at 7p when they opened, then prepared for leaving the hotel 6am. No matter how renovated some of the rooms may be, this place should be AVOIDED if you have any interest in being treated appropriately and fairly. Also, once at the hotel, pre-book your shuttle back to the airport as they get booked up fast. Kay from Marble Falls, Texas. Plusses: In addition to the above, there's a restaurant on premises, though I'm not entirely sure of its ownership relative to the hotel. Spent 1 night early flight next morning. Yes. The room looks dated. The beds were like sleeping on bare boards. First, the negative points. They were very eager to help. I would not stay in this hotel again or recommend to others. It cost us a lot of time. We were visiting in Abruzzo. Kind regards. Hotel was nothing to brag about. Bed was ok and staff helpful. We were traveling with seniors and the dark hallways and small bathrooms were a challenge for them. The couple of adults with them were woefully inadequate and totally oblivious to the welfare of the 20 other hotel guests trying to enjoy the pool area It is a shame because of this that we can not recommended as a relaxing, quiet hotel. Both are highly rated on tripadvisor. I stayed here last week in room 139. Air Canada, Air China, Air France, Alitalia, American, British Airways, Delta, Emirates, Lufthansa: All the big guys fly into Fiumicino. 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