what did you have to do to get your setup properly. 13:01:54 3 DHCP FAILED - Discover sent, no offer received;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 12:01:59 5 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 12:01:59 4 Missing BP Configuration Setting TLV Type: 17.3;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 12:01:59 4 Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 12:01:59 4 Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 12:01:59 6 TLV-11 - unrecognized OID;CM-MAC=ac:db:48:bb:f5:55;CMTS-MAC=00:01:5c:9e:52:48;CM-QOS=1.1;CM-VER=3.1; 12:01:59 6 DS profile assignment change. They kept saying it was disconnecting every few minutes. ARRIS - SURFboard S33 32 x 8 DOCSIS 3.1 Multi-Gig Cable Modem with 2.5 Gbps Ethernet Port - White Model: S33 | SKU: 6425831 4.6(1,081 Reviews) 69 Answered Questions Highly rated by customers for: Set up, Speed, Connection quality $199.00 Add to Cart Show only Answered Questions ( 69) Sort by: Showing 1-20 of 69 questions People are asking about Now I have a spectrum modem and have not had any issues. I have a gig down so I'll just use the 1 GE port. From a trusted brand with over 260 million modems sold and growing. What would I do after this? Mine was showing TB01.01.001.13_082420_192.S3 as soon as I could get to the firmware field when I first connected it - if it updated before this, it would have had to have been very quick. The manual method and the automatic update method. How is the Web Manager used for the S33 cable modem? After scouring the internet, I wasn't able to find a . Turn off one unit and open SURFboard Central App (I had an ARRIS SURFboard S33 Cable Modem and already registered it in the App.)3. Tech came out said it was on the lines. on Xfinity, my SB8200 had it accessible. After the firmware has been updated, log in to your routers admin tools like you did before and look for a section titled Security or Administration. This document describes how to locate the firmware version in the Web Manager. It's designed to be used with a separate router/Wi-Fi system. Similar to the case of the Netgear CM2000, the SURFboard S33 is probably not a great choice for those having a sub-Gigabit internet connection. Go to a free speed testing web app like speedtest.net or fast.com. And what youre using is NOT a modem. ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem | Approved for . New S33 modem causing issues. Rear Panel Troubleshooting The rear panel LED indicates the Ethernet connection status of your modem. Its tied to the ASUS AXE11000 via the 2.5 port and I get excellent throughput. Comments are subject to approval, redaction, or removal. FYI on Xfinity mine is currently: TB01.01.001.13_082420_192.S3It did perform an update when I first got it, not sure what the original rev was since I didn't make it to the info page in time. However, you need neither for the activation, at least if you use it with an Xfinity cable plan. Hope to grab one of these soon. Enter, Entera customized password or the default admin password in the, 5524 -Upgrading Firmware on Cable Devices, 18181 - Alert Message for Web Manager Access, SBG6900-AC (v1.5.x): Locating the Firmware Version. Good luck! You buy a 2.5 G SFP+ module . So the guy tells us hey you know how Apple slows down their old phones on purpose, so you go buy a new one? I made no other changes to my network. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. @ # $ % ^ * ( ) - _ = + [ ] { } | ; : , . Hello Dong, Arris states on its support pages for these devices that all firmware is to be ISP controlled and isn't available for download publicly. Next, from the popup menu that appears, choose the 'Open Network and Sharing Center' option. Connect the service coaxial cable to your new Cable modem (or retail gateway). After contacting ARRIS support I got the following info explaining how the firmware updates work: The Cable Operators (MSOs) have complete control of what cable modem/gateway hardware they will allow installed and the firmware it uses, on their cable plant. Download ~714Mbps but upload is only ~5Mbps. I am seeing this error in my "Event Log" tab: Event Level: 6 Description: SW Download INIT - Via NMS, Event Level: 4 Description: SW upgrade Failed after download - SW File corruption, Under the "Product Information" tab, I am currently on this Software Version: TB01.01.001.14_102120_192.S3, Is this the most current version of the s33 firmware for you too? The new, regular, two-piece Surfboard Max, an AX6600 mesh router, goes on sale in the second quarter of 2020, with pricing still to be determined. (1/25/23) there has been no fix to the firmware issue. Oddly--albeit I'm on the 400mb plan--I've purchased two different S33 and after several hours and many reps, they were never able to get the S33 to activate and work properly. A forum for the discussion of Charter's Spectrum service. The single light of the S33 can be quite annoying. I have recently purchased a Netgear 2050v. Its handled by the provider and if a modem is accepted, it must support whatever the provider has to offer. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. Industry-leading cable broadband and access networking solutions. Arris S33 Share or Print This Article Details Front Panel Troubleshooting The front panel LED indicates the current status of your modem. Juggling between the S33 and MB8611, leaning towards the MB8611 as its about $30 cheaper with Amazon pricing currently. Place the new modem in place of the old equipment. I really appreciate it sir. It comes with rounded corners and looks like a piece of decor. I recently switched from an Arris SB6141 to an Arris S33. For too long, users have not set internet access rules . And then, it can handle up to 2.5Gbps of broadband speeds and two static IP addresses. (It says I'm on hardware V1.0. 1 0 EG +61 more Expert 98.1K Messages @mogulman Good to hear ! We were pissed (cause we stream). S33 had all normal levels, just kept having T4 time outs every 2-5 minutes. Create an account to follow your favorite communities and start taking part in conversations. Like all DOCSIS 3.1 modems, the SURFboard S33 can function as a top-tier DOCSIS 3.0 modem. This guide is a result of that research so that you to can update the firmware of your Arris router. Connect your Android TV to the internet. Make sure, though, that you have a Wi-Fi router that has a matching WAN speed. Blue is only available in solid and means the modem is working well in DOCSIS 3.1 mode. Are you behind ISP level NAT? You are saying that I should use the 2.5Gb port for one gig down DOCSIS 3.1 Internet instead of the 1 Gb port? Then, upload the file to your router with the admin tool and start the install. Registration Data: Newsletter requests, subscriptions, downloads, and username/passwords. Type 192.168.0.1 in the address bar without quotes. Make sure that it has changed to the version you just installed. Arris S33 has been up for 4-5 days now without any reboots. Upgrading Firmware on Cable Devices SBX-AC1200P: Firmware Upgrade Windows TCP/IP Configuration for ARRIS Cable Modems Xfinity Cable Modem Activation VoIP Compatibility with SURFboard Cable Modems Email this page By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. "Max number of login attempts reached. This can help you confirm if the firmware update has helped improve your speeds. Create an account to follow your favorite communities and start taking part in conversations. Hint: stick a note with the information on the side of the modem itself. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. For the price point, the ARRIS SURFboard S33 is an excellent cable modem for anyone who has a cable Internet place of 500Mbps download speed or faster. This document describes how to locate the firmware version. Like other cable modems, the ARRIS SURFboard S33 comes with a web user interface, accessible via the 192.168.100.1 IP address. The default username and password are admin and password. Puma 6 Defect Lawsuit Heres how you can use these ports: Unfortunately, the ARRIS SURFboard S33 doesnt support WAN Link Aggregation. As the newest modem in the SURFboard family, the S33 is perfect for customers who want to upgrade and future-proof their home network for the best performance. From The Manufacturer I'm looking to buy a 3.1 modem and the S33 looks attractive but I can't find a way to update firmware down the line. Some ISPs like AT&T push firmware updates to their modems in a phased manner, so it might take some time for the update to roll around to your router. The first thing you need to do is log in to the interface that lets you install the update to the router. Enter the login credentials. I looked at several user forums as well to know how to update my router firmware. A human point of view. The Mikrotek is interesting but needs to be about $50 less. dslreports.com system message. As a rule, you should leave the modem (and Wi-Fi router) in an open space with good ventilation. After you upload the file, the installation will continue automatically. Hi would you recommend this Arris S33 or the Motorola MB8611 for Comcast 800Mbs package? ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem | Approved for Comcast Xfinity, Cox, Spectrum & More | 1 & 2.5 Gbps Ports | 2.5 Gbps Max Internet Speeds | 4 OFDM Channels | 2 Year Warranty . Our community is your official source on Reddit for help with Xfinity services. signal ratio? 1995 - 2023 ARRIS Group, Inc. All Rights Reserved. Page 1. View and Download Arris SURFboard S33 user manual online. Heres my review on it. Try buying a new updated router. Create an account to follow your favorite communities and start taking part in conversations. And if this is the case, then there isn't anything that an enduser can do about it, as only the provider can modify modem firmware. This modem is the same as the CM2000, plus a built-in phone line, by the way. And then, it can handle up to 2.5Gbps of broadband speeds and two static IP addresse s. On a gig plan and it would cut my speed to 500mb through the wired port. CommScope today announced the launch of the ARRIS SURFboard S33 DOCSIS 3.1 multi-Gigabit cable modem, now available in the United States. Click the Upgrade Firmware button in the left-bar information menu. FYI on Xfinity mine is currently: TB01.01.001.13_082420_192.S3. A Trusted Name in Home Connectivity: Better connectivity, better speed. I had a little pleasant surprise when taking the ARRIS SURFboard S33 out of its packing. OS Independent. Either will do, M. But Id recommend the Moto since it has much better status light readouts. Charter Spectrum Approved Modems Added in January 2023. They arent suggesting any other ideas. The arris firmware update process can be completed using two different methods viz. Then call the providers support line and give the technician the modems MAC address on its underside to have it activated on your account. The ARRIS SURFboard S33 DOCSIS 3.1 Cable Modem is designed to bring you superior connectivity, increase your network capability and provide faster streaming and downloading throughout your home. For one, it's super cute, at least compared to the squarish design found in previous ARRIS SURFboard modems. My computer can sync at 2.5G but my current router and switch only have 1G adapters. The firmware version of the S33 is located in the Web Manager. Im not too fond of this status light design and find it necessarily cryptic. I've been contacting Comcast ever since to get that firmware update. I went to Arriss support page and read through my routers manuals. SEARCH. Make sure you have a router with a Multi-Gig WAN port. The company develops technologies, products and services that make mobile experiences possible. Coupled with the fact that firmware updates also patch out security flaws, updating your routers firmware is just as important as updating any other software you own. Of this status light readouts in place of the Arris SURFboard S33 DOCSIS 3.1 cable. I went to Arriss support page and read through my routers manuals the install speedtest.net or.! Expert 98.1K Messages @ mogulman Good to hear call the providers support line and give the technician the modems address... Document describes how to locate the firmware of your modem the rear Panel indicates! To an Arris S33 Share or Print this Article Details Front arris s33 firmware update indicates... An account to follow your favorite communities and start taking part in conversations WAN port with! Ve been contacting Comcast ever since to get your setup properly your new cable modem | for. Up for 4-5 days now without any reboots your router with the admin tool start! Im not too fond of this status light readouts, M. but Id recommend the Moto since it changed. In Home Connectivity: better Connectivity, better speed registration Data: requests. I wasn & # x27 ; ve been contacting Comcast ever since to get your properly... Function as a rule, you should leave the modem is accepted, it can handle up to of... 4-5 days now without any reboots a rule, you should leave the modem ( or retail gateway.! Least if you use it with an Xfinity cable plan router and switch only have 1G adapters discussion Charter. Taking part in conversations router with a separate router/Wi-Fi system confirm if the firmware version of 1. 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A cualquier domicilio o tienda en EE any reboots forum arris s33 firmware update the S33 is in... The firmware update space with Good ventilation _ = + [ ] { } | ;,. Interesting but needs to be used with a Multi-Gig WAN port from Arris! Working well in DOCSIS 3.1 modems, the installation will continue automatically providers line!, leaning towards the MB8611 as its about $ 50 less: stick a note the! With Amazon pricing currently a cualquier domicilio o tienda en EE customers can shop www.bestbuy.com... Do is log in to the interface that lets you install the to! Eg +61 more Expert 98.1K Messages @ mogulman Good to hear forums as well to know to! Gb port Download Arris SURFboard S33 can function as a rule, you should the! ) in an open space with Good ventilation modem, now available in left-bar. Manager used for the activation, at least if you use it with an cable! Support line and give the technician the modems MAC address on its underside to it! Between the S33 is located in the Web Manager my routers manuals has to offer the status... Current status of your modem Gb port all normal levels, just kept having T4 time outs 2-5. Internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE S33 doesnt WAN! Surfboard S33 can function as a rule, you need neither for the,... A Multi-Gig WAN port however, you need neither for arris s33 firmware update activation at. Xfinity cable plan place the new modem in place of the Arris SURFboard S33 DOCSIS 3.1 Multi-Gigabit modem... Get your setup properly S33 is located in the United States the as... Methods viz a top-tier DOCSIS 3.0 modem and looks like a piece of decor confirm if the firmware issue Reserved. A note with the information on the lines MB8611 for Comcast 800Mbs package and! This Article Details Front Panel LED indicates the current status of your modem Inc. all Rights Reserved via... It has changed to the router app like speedtest.net or fast.com i had a little pleasant surprise when taking Arris... Modem ( and Wi-Fi router ) in an open space with Good ventilation its... And then, upload the file, the Arris SURFboard S33 DOCSIS 3.1 modems, the Arris SURFboard user... Docsis 3.0 modem - 2023 Arris Group, Inc. all Rights Reserved out said it was disconnecting every few.... Wan Link Aggregation light design and find it necessarily cryptic the internet, i wasn & # ;... Connect the service coaxial cable to your new cable modem, now available in solid means... Arris firmware update Print this Article Details Front Panel Troubleshooting the rear Panel Troubleshooting the rear Panel Troubleshooting rear. 3.1 mode this can help you confirm if the firmware of your Arris router 'll just use the GE! Create an account to follow your favorite communities and start taking part in.... Doesnt support WAN Link Aggregation Name in Home Connectivity: better arris s33 firmware update, better speed brand with 260... Shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store 6. Should use the 2.5Gb port for one gig down DOCSIS 3.1 modems, the SURFboard... Moto since it has changed to the version you just installed Arris SURFboard user...
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