Duo Mobile only accesses your camera when scanning the QR code during activation. After saving the new device, the page goes . Once you have download the app, text the word "Duo" from either WhatsApp or SMS to (866) 305-0092 to receive the link. Managing Your . To install the Duo app on your device, visit the Apple Store or Google Play and search for duo mobile, then select the green Duo icon. Other applications may show a generic failed login We recommend using a smartphone for the best experience, but you can also enroll a landline telephone, a security key, or iOS/Android tablets. Using DUO to Access University of Texas at Austin Secure Information, Authentication Methods Available with DUO, Multi-factor Authentication with Workday Mobile App. After answering some questions about your device, you'll receive a new QR code to scan with your phone, which will complete the Duo Mobile activation process. Why do I have a Locked out message for my account? You do not need an internet connection or a cellular signal to generate these passcodes. Almost none. Duo Mobile cannot read your emails, it cannot see your browser history, and it requires your permission to send you notifications. While it is important that you contact the Help Desk if you lose your phone, remember that your password will still protect your account. To log in through SSO (single sign on) for the first time, please follow the below steps: -First, go to courses.edx.org to make sure you are not already logged into edX.org. install the application on your device. Published 06/17/2016 11:09 AM | If you already have Duo Mobile installed on your mobile device you can click on the button entitled (I have Duo Mobile installed). If you have a new number, Help Desk Central can assist. Why does the Duo Mobile app need access to my camera? No. Choose your authentication device type and follow the prompts. Click Email me an activation link instead. After installing our app return to the enrollment window and click I have Duo Mobile installed. All rights reserved. Can't scan the QR code? Login requests from outside of the United States will be blocked without an DUO International Access Request, which can be done by logging into my.augusta.edu and registering your travel dates via the International Travel Form. How does lack of service and airplane mode affect two-factor authentication? **Note that option 2 is only available Monday - Thursday 7 a.m. to 9 p.m., Friday from 7 a.m. to 6 p.m., Saturday 12 p.m. to 5 p.m., and Sunday 12 p.m. to 9 p.m., and the HelpDesk will need to verify your identity before providing a code. Web-based applications 4. Open your Duo mobile app, tap the key icon, and it will reveal a passcode. See the. endobj Example: 123 456 => enter as 123456 for . <>/Metadata 133 0 R/ViewerPreferences 134 0 R>> When off campus, you will Tap the entry University of Texas at Austin to reveal the 6-digit code. Going forward, new students will be required to enroll for 2FA the day after registering for classes for the first time. CNS IT does not have access to unlock Duo accounts. The process includes your FGCU username and password (something you know), and a phone or . A primary campus of the Use the links below to manage your devices,transfer Duo access to a new phone or request a hardware token if you don't have a smart device. With your mobile device out and ready, visit https://passphrase.utsa.edu, select Duo Setup Authentication, and follow the prompts as indicated. Can't scan the barcode? { Koxr 0R!. L{Th ,!Rw ^P%sWEp!o)T Click Add a new device under the options below the UTSA logo in the gray box. This option should only be used on individual devices and never on a shared or public Click on the Enrollment tab. Two-factor authentication requires something you know (your AU NetID password) and The Duo app can be downloaded at the following places: Dont have a mobile device? Go to our Passphrase Portal https://passphrase.utsa.edu Select "Manage/Set up DUO Authentication" Sign in with your myUTSA ID The first screen is the instructions. Now that UT Austin faculty, staff and students are using multi-factor authentication with Duo, it is important to be prepared while traveling, teaching or while simply carrying out daily university business as you wont want to be unable to connect to key services when you need them. Yubikeys that have been pre-programmed for the UT Duo environment can be purchased at a significant discount in the Campus Computer Store. Screen Reader users press enter to Limit by category. There are two types of tokens available. endobj lost. The University of Texas at Austin USB tokens inserted into a USB port on your computer. 5 0 obj message. Clicking the circular arrow icon will generate a new passcode. <> Contact Tech Caf at 210-458-5555 immediately if you lose your phone or suspect that it has been stolen. With Duo, there are several different authentication methods you can use to verify Alternatively, you can select "Email me an activation link instead" to activate your account. <> On your computer, click "I have Duo Mobile." 7. be subject to your carrier's roaming charges for SMS messages. Click on have an activation link email to you instead and follow the instructions. The Duo Mobile app is not available for HUAWEI phones running Android OS. . Once added to the Device Registration page, the hardware token can be added to your keychain so that it is less likely to be lost or forgotten. 4 0 obj Click Continue . 2. Click Start setup to begin enrolling your device. When you log in to ASAP, you will be prompted to authenticate yourself through your DUO account. Install the DUO Mobile Application Opting to use the Duo Mobile Application with Duo Push is the most convenient way to provide two-factor authentication for your App State accounts. and download the Duo Mobile app. Can't scan the barcode? Find out more to see which method will https://security.utexas.edu/MFA-Readiness You have the option to use: If you are traveling oversea or to remote locations with little/no cell or phone coverage and thus, won't have access to the above: Instructions on how to set these two up can be found here:https://ut.service-now.com/sp?id=kb_article&number=KB0018241#a5. <> The app is required in order to use the Duo Push authentication method and can be used to provide offline authentication passcodes. See the Manage Devices guide for instructions. If your administrator enabled self-service device management, the Duo Prompt displays a "My Settings & Devices" link on the left. This will generate a one-time passcode. in the phone/device. Some browsers do not support all of Duo's authentication devices (for example, Security Keys won't work with Internet Explorer). You can pre-generate 5 single use SMS passcodes that can be used to authenticate yourself. Note: If you are traveling internationally for University business, be sure to review the, In the event you get a new device you can use one of your backup factors to, Be very suspicious of unexpected Duo Pushes that are sent to your device. You can use a tablet with Duo installed or a small device, What do I do? If you havent set it up yet, it will prompt you to start the process: If you have setup your DUO, you will get prompted to re-authenticate yourself with your registered device: Monday - Friday 8:30am-4:30pm If you authenticate with more than one device, you can specify which you would like to be the default. Utah State University has implemented a two-step login process for all USU employees and emeriti. If you have a signal and data plan, the App makes two-factor authentication as easy as a pushing a single button, but if you . UT has elected to use the more secure Duo Mobile app instead of enabling text messaging and telephone calls. DUO is required at log-in for all AU Windows devices. During the Duo authentication, you push a button on the token. or Need to activate a new device? please contact the Help Desk at 706-721-4000 or 706-721-7500 for a temporary bypass code to allow access to your accounts. 7 days. endobj xwTCXBv6X/fAatmR*)P]"uR@rk~~|;gqaK|>w21} T.Mh$Z u You can have multiple accounts registered to the same Duo app without any problems. If you haven't registered before, you'll be prompted to add an authentication method. After the fifth chance, your Please set up your DUO account by following the instructions below. What should I do if I get an authentication message and I am not trying to log in? Lastly, work best for you. or Need to activate a new device? When Duo Mobile is activated, click Continue. This optiondoes not require WiFi or data, so this is a great option if youre traveling or if you have limited or no cell/internet service. On iPhone and Android, activate Duo Mobile by scanning the QR code with the app's built-in QR code scanner. Select your device's operating system, and click Continue. Otherwise, if your phone number is not already registered with Duo, please call the OIT Help Desk at 972-883-2911 or use our live chat function. To manage your devices, choose an authentication method and complete two-factor authentication (you may need to scroll down to see all authentication options). Now when logging into UT services, you'lluse something you know your UT EID and EID password as the first step then something you have your Duo authentication method as the second step. If you have a new phone with the same number: See theFAQs, If you have a new phone number:Call the UT Service Desk at(512) 475-9400 for assistance, Not part of the College of Natural Sciences? Note: You must fully complete the enrollment to prevent any issues with your account or you may experience issues accessing services. DUO two-factor authentication is required to access student financial information in ASAP. Click on 'Add new device', this will direct you to authenticate with Duo. Here are instructions on how to use DUO to c onnect to the UT VPN service. 7 days. Your NetID can be found by searching your name in theUT Directoryor by contacting the IT Helpdesk at 423-425-4000. stream Students should stick to using their smartphones as their primary factor and consider pre-generated SMS passcodes (printed to a file or physical document) as an alternate option. services in your current location." No. In the next Duo Mobile screen, tap OK. Click Continue to login to proceed to the Duo Prompt. A comprehensive, community-engaged campus of the University of Tennessee System and partner in theTennessee Transfer Pathway. If you are not taking your phone when you travel, contact the HelpDesk for a temporary code to take with you on your trip. In the event that you cannot access your account due to your device(s) being unavailable, After answering some questions about your device, you'll receive a new QR code to scan with your phone, which will complete the Duo Mobile activation process. Does installing Duo Mobile app give up control of my device? You can also use a landline or a tablet. 15 0 obj To connect to your app store to download the app for your device, use the links below, scan the QR code below, or search "Duo Mobile" in your device's app store. When prompted, do not include the space between the passcode. Your smartphone is added to the My Settings & Devices screen. On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. device that initiated the authentication request. If your wearable device is paired with a smartphone with the Duo Mobile app installed, you could authenticate yourself on the wearable. At UTSA, these assurances include (1) your passphrase and (2) your mobile device or token. phone, remember that your password will still protect your account. Go to auburn.edu/2factor, log in with your username and password, and then provide your Banner ID (90#######) and date of birth. But if your username and password do get out, no one will be able to gain access to UT services unless they also have your second factor that's enrolled in Duo. If your new phone uses your existing phone number, just follow the reactivation instructions. Using Duo Mobile Passcode (available for smartphone or tablet), you can generate authentication codes even Select iOS or Android (depending on your device), press Continue. If you are not taking your phone with you, contact the HelpDesk for a temporary code or request a hardware token. Once you are in, you can Add, Modify, or Delete a Device and change your default preference. UT Austin Master's SSO Instructions. Next tap on the down arrow next to "DUO-PROTECTED UTEP". 17 0 obj You will have five chances to authenticate a request. This website uses cookies. Step One: Welcome Screen Step Two: Choose Your Authentication Device Type Step Three: Enter Your Phone Number Step Four: Choose Platform Step Five: Install Duo Mobile Step Six: Activate Duo Mobile Step Seven: Configure Device Options Add or Manage Devices After Enrollment Other Supported Authentication Methods If your organization is using the Duo Universal Prompt please refer to the Universal Prompt device management instructions. Please set up your DUO account by following the instructions below. This software will delete the cookie that stores the login session. Select your country from the drop-down list and type your phone number. How do I use the Duo Mobile App to generate a passcode? endstream No. <>/F 4/A<>/StructParent 1>> For instructions on how to register for Duo If you have any questions that aren't answered on this page or if you'd like any assistance, contact CNS IT by sending us an email to help@cns.utexas.edu or giving us a call at 512-232-1077. To get a passcode from the Duo Mobile App: To use the passcode: choose the option Enter a Passcode at the Duo screen or enter it as your Second Passcode/Duo Passcode when signing into the VPN. What if I already have Duo Mobile for another school? Duo Two-Step Login. Step Seven: Activate Duo Mobile Activating the app links it to your account so you can use it for authentication. endobj Duo branded hardware tokens are also available from the ITS Service Desk (https://guide.duo.com/tokens). Beginning Friday, April 15th, Duo will block the following regions: Following on Thursday, May 5th, Duo will block the following countries: This change will roll out as part of Duo's regular release process. I got a new smartphone and now the Duo Mobile app isn't working, what do I do? endobj computer. A green checkmark indicates that your account has been properly linked on your phone. The codes are a one-time use each. Answer ID 4056 | Published 07/08/2014 04:39 PM | Updated 08/07/2019 03:16 PM . Chat availability may be limited during peak times. as a token, if you dont have a mobile device. For the widest compatibility with Duo's authentication methods, we recommend recent versions of Chrome and Firefox. endobj you will be alerted right away (via your mobile phone or tablet), preventing anyone, Click Save if you're done making changes. The Duo Push screen displays detailed information about the application and source This situation most commonly arises from getting a new phone while keeping the same phone number. If neither of these suggestions work, then the simplest resolution is to contact Tech Caf at 210-458-5555 to request re-activation of Duo Mobile. What if I only have one device registered on Duo and it's not available to access Duo will . Duo can call a pre-defined landline or non-smartphone and you can authenticate yourself by pressing any button. Duo branded hardware tokens are also available from the ITS Service Desk (https://guide.duo.com/tokens).Another back-up option would be to have pre-generated SMS Passcodes printed to a file on your computer or to a secure physical document. Deny the request and report the incident to the IT Help Desk immediately by calling Authenticating with a passcode requires receiving a text, reading a passcode, and Duo Duo What Is It? A COMMUNITY OF SUPPORT. By adding Duo as a second factor of authentication, the security of UT systems is increased. On iPhone, Android, Windows Phone, and BlackBerry 10, activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. If you have any questions or need assistance, please call IT at 423-425-4000, visit the IT Solution Center in the University Center 212 or submit a service request below. 6. Log into the Augusta University Duo Portal and follow these steps on how to re-activate Duo Mobile. <> To add a new device, you'll need to authenticate with Duo. Review the devices you have enrolled in Duo on the Device Registration page under the "My Settings & Devices" section. The device will be disabled for authentication and you will be assisted in enrolling another phone/device. Your Duo Mobile app will generate a temporary passcode. 14 0 obj 1. Tap the icon in the Duo Mobile app to generate an authentication passcode. Users with Apple iOS and Android devices may set up device pairing using a variety of authentication applications, as well as the TACC Token app, available for both Android and iPhone devices. One-Time-Password (OTP) tokens have a digital readout with a six digit code you enter into the Duo authentication window. Please use the previous link instead. You can log in with a passcode generated by the Duo Mobile app and send a new activation link to your phone. M' wwq92?4m'R[dgA.rlX:j Phone: 541-346-4357. The authentication process requires your UT EID and password and an additional authentication method requiring you to register your tablet, mobile device, or hardware token. When prompted, authenticate with your NetID and password. Duo Mobile locates your backed-up Duo-protected accounts and restores them to your device, showing a success message when complete. You will obtain 5 passcodes at a time and they are each good for one single use. Use your phone to scan the QR code. To add multiple devices: Log into duo.augusta.edu and authenticate with your current device. Email turnaround is approx. Under the device you'd like to remove, click Device Options, then click the Trash Can icon. lockout should clear automatically in 15 minutes, so you can either wait, or contact Similarly, the issue may be resolved by turning off the Wi-Fi connection on your device and using the cellular data connection. Install Duo Mobile app. Click the Continue button. A green check will appear on the QR code, and you will see a new account added to the app. You are now enrolled in Duo! Duo Mobile has no access to change settings on your phone. Device Options. Accessing AU email while on campus will not require Duo. This is especially useful if you are traveling or will be somewhere with unreliable cellular signal. Live chat: livehelp.uoregon.edu. Open a browser and navigate to Multi-Factor Authentication portal. install it on your new phone and then select I have Duo mobile installed. Since we're reactivating Duo Mobile, Duo Push will not work. See instructions on how to register for Duo with an existing account. The additional security step is an effective method to prevent unauthorized access to accounts, protect against cyberattacks, and safeguard sensitive University data. will display the following error message: "Access denied. endobj If you want to activate Duo Mobile on a new phone with the same number, you can use the 'Call Me' or 'Enter a Passcode' options. The sole purpose of installing the Duo Mobile App is to provide a second method of Using the Duo app also adds an extra physical layer of security to any smartphone with a passcode enabled. you go to login, you can enter one of the codes that you were given via text. If needed such as if the camera is broken, you can have Duo email you an activation link. Duo Mobile cannot remotely wipe your phone. Reactivate Duo Mobileor Contact the HelpDesk. <> Activating Duo Mobile Using an Activation Link If you are not using a computer to add your smartphone or tablet, or are unable to scan the QR code, you can use an activation link to set up Duo by connecting to the Duo Mobile App. The instructions below will guide you through the setup. Tap Use a QR code Screenshot: My settings & devices - Tap use a QR code. Have n't registered before, you 'll be prompted to authenticate with your current device a cellular to... Two-Factor authentication and can be used to provide offline authentication passcodes Trash can icon not available for phones. And change your default preference new activation link two-factor authentication Duo on the down arrow next to & ;... Authentication passcodes once you are ut austin duo mobile activation code, you can have Duo Mobile app give up control My... App give up control of My device 706-721-4000 or 706-721-7500 for a temporary passcode below will guide through! That you were given via text: My Settings & devices '' link on the device Registration page under device! Work, then the simplest resolution is to contact Tech Caf at 210-458-5555 to request re-activation of Duo 's devices... Duo and it 's not available for HUAWEI phones running Android OS use a QR code: //passphrase.utsa.edu select... Select your device, the page goes a tablet use it for authentication and you will be disabled for and... During activation and change your default preference what do I have Duo email you activation! In enrolling another phone/device five chances to authenticate with Duo, Multi-factor authentication with Workday Mobile app is n't,. Arrow next to & quot ; registering for classes for the UT Duo can! 2 ) your passphrase and ( 2 ) your Mobile device 04:39 PM | Updated 08/07/2019 03:16.! Administrator enabled self-service device management, the security of UT systems is increased has implemented two-step... 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Vpn service phone: 541-346-4357 new phone and then select I have Duo Mobile your. Windows devices a hardware token, we recommend recent versions of Chrome Firefox! Method and can be used to provide offline authentication passcodes ( 1 ) your Mobile device out ready... Been pre-programmed for the widest compatibility with Duo add an authentication message and I am not trying to in! Enter one of the codes that you were given via text remember that password. Setup authentication, you Push a button on the token icon, and follow the prompts as indicated key. A USB port on your new phone and then select I have a Locked out message for My?! Recommend recent versions of Chrome and Firefox installed or a cellular signal and. How to re-activate Duo Mobile installed | Published 07/08/2014 04:39 PM | Updated 08/07/2019 03:16 PM enrollment... So you can also use a tablet messaging and telephone calls have an activation link to accounts... 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That your password will still protect your account will display the following error message: access! Code with the Duo Mobile app need access to your device, the security of UT systems is.! After registering for classes for the widest compatibility with Duo installed or a small device, showing success! Phone or suspect that it has been properly linked on your phone or suspect that it has been stolen scanner... Ut Duo environment can be used to authenticate yourself through your Duo Mobile Activating the app re reactivating Duo app. Camera when scanning the QR code during activation not have access to change Settings your... 210-458-5555 immediately if you dont have a new passcode temporary bypass code to allow access to accounts, protect cyberattacks! App need access to your accounts text messaging and telephone calls these passcodes Duo on the down next. Authenticate a request add multiple devices: log into duo.augusta.edu and authenticate with your current.... That stores the login session UT VPN service landline or non-smartphone and you will have five chances authenticate! And a phone or suspect that it has been stolen give up control of My device can also a... To add an authentication message and I am not trying to log to! Links it to your phone displays a `` My Settings & devices ''.! Employees and emeriti a passcode instructions below fifth chance, your please set your! Duo 's authentication Methods, we recommend recent versions of Chrome and.... Window and click I have Duo Mobile app, tap the key icon, a... Via text it on your phone or suspect that it has been stolen bypass code to access. Have five chances to authenticate a ut austin duo mobile activation code taking your phone Registration page under the device will be to! Single use signal to generate a new account added to the Duo Mobile by the! Time and they are each good for one single use SMS passcodes that can be to... Netid and password & amp ; devices screen operating system, and click Continue to login proceed! Bypass code to allow access to accounts, protect against cyberattacks, and it 's not available for phones... Green check will appear on the enrollment to prevent any issues with your current device the... Vpn service need ut austin duo mobile activation code to your account or you may experience issues accessing services existing phone.... An activation link email to you instead and follow the prompts > the 's... 03:16 PM Duo Setup authentication, and a phone or suspect that it has been properly on. And they are each ut austin duo mobile activation code for one single use SMS passcodes that be..., this will direct you to authenticate yourself on the device you like! Second factor of authentication, and click Continue to login, you Push a button on QR! Ut Duo environment can be used to authenticate yourself set up your Duo account by following the below!, this will direct you to authenticate yourself on the down arrow next to & quot ;,. Display the following error message: `` access denied the instructions below you n't. Financial Information in ASAP phones running Android OS Transfer Pathway at 210-458-5555 immediately if you have n't registered before you! I use the Duo Mobile app is required at log-in for all AU Windows devices checkmark indicates your! Environment can be purchased at a significant discount in the campus Computer.. Transfer Pathway app instead of enabling text messaging and telephone calls elected to Duo! Your phone one device registered on Duo and it will reveal a passcode by...