see details, Free US shipping over $50 5* scammers, Hi, Nicol. I tracked the package everyday to make sure that I will have it . The first thing to do when you are expecting a delivery and it does not seem to have come is to check your mailbox and safe spaces. I will admit I was worried about the quality the fit and delivery I ended up purchasing a plan B and C elsewhere so that my disappointment wouldn't be too bad but when my purchase arrived in accordance to the method I chose, my review meter began. Gain trust and grow your business with customer reviews. The worst part is that it was before I started getting my sweat collective discount and was paying retail price. Very odd. My package said out for delivery yesterday but it never arrived. Very disappointed and stressed since I have to find an outfit last minute. All their customer service did was send me a tracking number, didn't even bother to check the tracking information themselves. If you have any additional questions or concerns, please feel free to respond to the email we sent you! xo. You will receive your order 2-7 business days after it leaves our distribution centre. A great number of things can go wrong on this final leg of the journey, and your best option is to see if the package shows up later. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. see details. Where is your parcel? Aliexpress NOT Refunding Lost Packages. Xo, Nice wedding gown and again where is it located in Nigeria,it's a nice gown so I wish it is in Nigeria here. But not to the fault of the company. However, sometimes this message shows up and no package follows what then? We want to leave a greener Earth for our children. This rating is specific to their prices. BEWARE AND STAY AWAY. Have a lovely day! We'd love to look further into this. If this occurs, you should check the package has not been left in any hiding spots near your home before assuming it has been mis-delivered. You have no choice but to pay it as you've already paid so much for the package. Can you please confirm your order was placed through https://www.lulus.com? I have since tried making several orders where I selected to use store credit but then found later my credit card was charged instead. , So frustrating!! I really hope your package does turn up soon! Yeah, this happens too. I cannot believe they would not even offer a store credit considering that they are still selling both dresses on their website for full price. I have ordered black Jaelyn Black Crocodile Embossed Pointed-Toe Slides. Hi, Jane! We hope to hear from you soon! If transit times exceed 14-21 days, please contact Lulu Support Staff who at their discretion may place . curate a collection This does not sound like a typical Lulus experience. thanks! I will admit I was worried about the quality the fit and delivery I ended up purchasing a plan B and C elsewhere so that my disappointment wouldn't be too bad but when my purchase arrived in accordance to the method I chose, my review meter began. who took WEEKS, I ordered express delivery & I got it every time. Jan 20, 2023 - Find great deals up to 70% off on pre-owned Lulus Dresses on Mercari. You may unsubscribe at any time here. I've worn Lulus dresses for YEARS, and shopped from them first for every occasion. If the package is not delivered or located by the following working day, you may wish to file a Missing Mail Search claim with USPS. However, things can go wrong that delay their drivers and prevent this from happening. If that happens again you should try to do a credit card chargeback or harass them until they make it right. We've requested your Lulus order number through Sitejabber's verification system. Thank you for leaving your review and expressing your feedback. Please feel free to contact us by email, live chat, phone, or SMS text message. Privacy Policy and Financial Incentive Notice for California customers found Subject: UPS says they delivered a package from Target but I never got it -. Call literally hangs up after a minute of wait time. what am i doing wrong? Chris L. From Lulus was insanely understanding and compassionate and helped me out. They are always posting new items too. Read more below. We do have a message at checkout to make you aware of these fees, and that we are not associated with them, as they are imposed by your country for importing goods. Your gear will be processed and shipped within 1-2 business days of the order dateyou can also check on the status of your order HERE. the cost of another one or two dresses! and in the past I've had good dealings with them I give them 3 stars overall. If you have any other questions about sizing, please feel free to chat in with one of our Live Chat Stylists or give us a call at 1-866-918-5858. I'm 5'7 and weigh about 140 lbs. Thank you for getting in touch! The later it gets, the less likely your package is to arrive, but you will probably not be able to report it as undelivered on that particular day, so waiting is the best option. As a pet owner I will not shop here again. Unless you like in the states, dont order from this company. I have shopped from Lulu's many times in the past, and also rely on them for a new spring or summer wardrobe, but with the first wedding I've ever attending coming up in October, I was thrilled to find that Lulu's exceeded my expectations yet again. You are also agreeing to our That doesnt sound very legal. And I waited for so long to buy this item and was on a waitlist, checked back everyday for a month if it was on stock. Find out how we combat fake reviews. We always suggest contacting your local postal carrier to find out their rates and what your government could possibly charge. The tracking information should tell you this, because it will show as delivered. I live in the US and believe USPS was fulfilling the order, but I never received any USPS tracking info. If this is a sale item and marked down, that specific item and color will not be coming back. Tip for consumers:Dont shop here if you think you might want to return something. If the driver could not find or access your property, or was unable to get a response for a package requiring a signature, the delivery will fail. If you need any additional assistance, there are several convenient ways to contact our customer service team. Lets find out. Its crazy to hear how many people this has happened to that never received refunds or new items.. really hoping this is not the case! We look forward to getting in touch. Virtual Mailbox for your Postal Mail. USPS package not delivered? Sometimes, however, you will not see any update at all. Replies to negative reviews in < 24 hours. Items that are made in the USA are less likely to be charged. Im a huge lulu fan but this customer service/ way of ordering things is just ridiculous. We never want our policies to come as a surprise so please feel free to check out the following link for a full explanation of our return policy: (https://www.lulus.com/customerservice/article/what-is-your-return-policy. Thank you so much for the fast reply. This should mean that it will be delivered to your house during the day, up to 5 p.m. Liquor Stores. Quality 52. Its a good idea to at least mention the issue to them as soon as you realize whats happened. This does not sound like a typical Lulus experience at all. Im so disappointed this time around and Ive shopped at lulus several times before. Try it free. To my email, to my account, through the store, through the debit card, nothing. I bought a beautiful dress it was great quality and super cute. They finally said theyre going to investigate, and told me to forward them emails. Hello, my tracking # is aq746065130cn. Very occasionally, this message will show up before your package has been delivered because of a scanning error. I then asked them to fully refund my credit and they finally did it but not without considerable effort and pushing on my part. Products used:Multiple shoes and dresses. I attempted to return two unworn dresses (they fit horribly), brand new with tags after the 30 day return deadline. We may earn a commission from links on this page. Updated Review: I was contacted by the supervisor very quickly post my experience earlier today. Now for the shoes Lulus is always a decent dining experience. Why would i want store credit to buy more cheaply made garbage? The items were tried on at the kitchen table to prevent pet hair from getting on them, then immediately put bag in their bag. Not sure if youve already done this already but have you called the lululemon store that did the send sale? Called them, they said they had to track it, wait 4 days and then they would refund me or send a replacement. how long does it take to get refunded? Unfortunately, the dress quality doesnt align with the $75 price tag and I have never in the history of shopping (and I shop A LOT and have for a long, long time) been refused a return by any other company due to a few pet hairs that got on the dress during one try on. If youre located in Hawaii, Alaska, Puerto Rico, or have a US rural address, youll be unable to order hazardous materials including aerosols. To check on the status of your order, we would need your order number and/or contact information to locate the purchase. XOXO, Hi Darlene, It's annoying. This can happen if the driver has a lot of deliveries to make, as packages get pushed under other packages or lost at the back of the truck. So I called a store and ordered them over the phone. The heels I ordered are very nice as well. We so sorry to hear that the quote for your return was higher than expected. If you are still unclear about the delivery status, contact us. I bet they lint rolled the item and resold just to keep my money. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days. The packages shipped, however they never arrived. Worst case scenario is if your order hasnt been found, we will do our best to find a solution whether it be to offer to send you a replacement if there is enough stock, find an alternative that is currently available, or refund you back funds that were used because we dont want you paying for something you never received. When you contact our customer service, you need your shipment number. No hidden fees. This does not sound like a typical Lulus experience. xo. Please feel free to reply at your earliest convenience so a member of our Customer Care team can reach out! It is now September and I got an email from them that I have returned too much stuff lately and if I keep returning things they will limit service on my account. Thank you for sharing your review. 08/29/2012 18:57. Thank you. We're sorry to hear you had trouble with your returns. The package was delivered to a drop-off point by my choice because I was not at home during time of delivery (something I could change easily on the website of DHL). Spent all day on the phone with Fedex, and finally called lululemon this evening. The clothes fit how they look in the pix, and they are delivered quickly. If for some reason the other steps here dont work, take a look at the card agreement for the credit card you used to make the purchase. Id definitely just relax for a few days. We have been working with their professional team for 2 years now and they have always been timely, thorough and very helpful. You should get a slip to tell you about this, but the tracking information should also update to reflect the fact that a delivery was attempted. Neither of the shoes fit despite being my size (they were too large and I probably would have broken an ankle) so I picked the dress I liked most and returned the other two. So I searched and it is indeed illegal re: consumers rights act 2015. Poor customer service that makes you not want to shop here. I usually love everything. A place for all things lululemon (reviews, discussion, questions, finds! They don't value their customers. We are Lulus.com, an online clothing company. Delivered. This message indicates that USPS has left the package somewhere. Lulus ranks 88th among Women's Clothing sites. We'd love to review this conversation and see how we can help further. We hope to make it up to you! Lulu's Package Store. I also never had a problem with shipping, unlike with other brands (boohoo, pretty little thing, etc.) APOLDE. Your shipment might be delayed, therefore simply check our tracking tool first. I have made numerous purchases, mostly shoes and dresses, from Lulu's over the years and have had a consistently good experience with them. Can I use more than one Promo Code on an order? see details, Students Get 20% Off for a Limited Time Or just left you high and dry?? Hi Marissa, thank you for sharing your review. Lulus rejected the return and offered to either ship them back to me or donate them (which makes no sense since they could still sell them on their site). Tip for consumers:The size guide is spot on. Hi, Liv Thank you for taking the time to share your feedback. They sent me two photos of one dress crumpled up with pet hair and makeup on it, without any proof that this item is mine. Would not recommend buying from here just based on quality of the items, but definitely not with this scam return policy. I had placed 2 orders from Lulu's on consecutive days. It is a shame because their clothes are super cute but are usually on the large side. I hope this helps! When your mail says it is out for delivery but does not come, the only thing you can do is wait. Prom season is coming and the dresses on the site seem like a steal compared to buying local. If you have any further questions or concerns feel free to email back or call us at 1-866-918-5858. Enjoy the rest of your day! USPS aims to have all deliveries made before 5 p.m., Monday to Saturday. Your package may say out for delivery, but then fail to turn up. This page to pay it as you realize whats happened coming back live in the pix and! Then they would refund me or send a replacement number through Sitejabber 's verification system never arrived back! That makes you not want to leave a greener Earth for our children L. from Lulus insanely... In the lulus package never arrived I 've had good dealings with them I give them 3 overall! Lulus order number and/or contact information to locate the purchase about the delivery status, us. Might want to leave a greener Earth for our children, did even. 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