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Start A Discussion. These General Vendor Terms, along with our Glossary, General User Terms, our Community Guidelines, our Guidelines for Product Listings, our Content Compliance Policy and our Privacy Policy, constitute the entire and exclusive agreement between the parties with respect to the subject matter hereof; and supersede, replace any/or nullify any conflicting or additional terms. It is important that our shoppers receive an unbiased view of a product, and any vendor found to be enforcing such a contract may have penalties applied to their account. Can we remove or replace a snippet with a different snippet? Please note that we cannot share the content we have masked as such sharing could violate our sites Privacy Policies. Please check your eligibility status before submitting a review. A thoughtful response also presents another side of the situation, providing potential software shoppers with additional view points to consider as well as showcasing strong customer support. Are vendors allowed to ask for a review in exchange for an incentive? Users need to be logged in to answer questions. Therefore, we consider outside communications as one aspect among the many that make up our investigation. Snippets may be considered for replacement with another snippet only in the following situations: (i) where content has been incorrectly identified as a pro or a con, (ii) where they mention an unsupported product feature, (iii) where they mention a lack of a product feature that currently exists, or (iv) where they otherwise violate our Community Guidelines. Capterra directories list all vendorsnot just those that . You represent and warrant, to the best of your knowledge: At our discretion, we may, but are not obligated to, monitor and terminate your activity on our Sites, and/or edit or remove Content that violates or otherwise fails to comply with these General Vendor Terms. Because reviews snippets display is a feature universally applied across our site, vendors cannot opt out of this feature simply to prevent the display of snippets on its product profile pages. Please know that we do not share information about decisions related to a review removal, or our investigatory process. Vendors Get Listed; Vendor Login Contact Us Capterra Inc. Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom Select your country: United Kingdom (English) . The original reviewer is encouraged, following such disablement, to submit a review in their own right directly to our site. Can a vendor retroactively disclose a reviews incentive offer? As per our Guidelines, if it is determined that a review was submitted in response to an undisclosed incentive offer, our site will, at our discretion, i) retroactively apply the correct attribution on our site, or ii) disable the review(s) entirely. As part of our ongoing Quality Assurance process, if we learn of a previously published review that does not comply with our published Community Guidelines, the review will be disabled. Capterra customer references have an aggregate content usefuless score of 4.8 based on 1317 user ratings. Our Sites are comprised of Content created by us, our Partners, our Vendors and our Users. Log In. YotPo 3. With software reviews, ratings, infographics, and the most comprehensive list of the top software. While we cannot disclose details about individual reviews, and do not engage in public discussion regarding the application of our Community Guidelines, vendors who are searching for reviews they do not see published are welcome to submit questions to reviews@capterra.com, along with any information about the expected reviewers that might be used by our teams to conduct an investigation. Capterra - User Workspace Helping businesses choose better software since 1999 Software Categories Service Categories Guides & Research Who We Are For Vendors Write a Review / Welcome back! Yes, we encourage all vendors to reach out to our team at reviews@capterra.com and alert us about any undisclosed reviews submitted in response to an incentive offer. New reviews added to a product profile will work towards fulfilling snippet requirements, but as not all reviews contain content suitable to generate a snippet, snippet eligibility is not based on reviews count alone. Just like any other multi-vendor marketplace plugin, you can set vendor-specific commission rates, allow vendors to manage their products, and more. These General Vendor Terms are governed by the laws of the state of Virginia except for its conflicts of interest principles. Among other things, the Community Guidelines promise vendors: (i) a rigorous evaluation of submitted reviews; (ii) a fair investigation of flagged reviews independent of vendor status (client or non-client); and (iii) an opportunity to respectfully respond to any review of their product. You are responsible for checking these General Vendor Terms periodically for changes and updates. As with written reviews, vendors may submit a written response to display under a video review. Vendors with a blue View Profile button have not opted for a paid listing within the selected category. Review snippets are direct quotes compiled from user-submitted reviews that have been published to a products profile (see How are Review Snippets Selected). FOR INFORMATION ON A SOFTWARE PRODUCTS LEGAL AND/OR REGULATORY STANDING, PLEASE CONSUILT THE SOFTWARE VENDOR DIRECTLY THROUGH THEIR WEBSITE. How many reviews for a product are allowed per reviewer? about the positive outcomes of negative reviews, prohibits the use of non-disparagement clauses, minimum requirements for snippet generation. Each of us and Vendor (in our capacity as Indemnitor) agrees to indemnify, defend and hold harmless the other party, its agents, affiliates and employees (in its capacity as "Indemnitee) from and against any and all third party claims, liabilities, losses and expenses (including damage awards, settlement amounts and reasonable attorneys fees) arising out of or relating to a violation of these General Vendor Terms, except to the extent such losses and expenses arise from the negligence or willful misconduct of Indemnitee. Are they eligible to be published? If the review was based on a bad experience, a retired product feature, or even a miscommunication or misunderstanding on the reviewer's part, it is reflective of the users experience with that software, even if later action may have resolved the problem. Any vendor or site visitor may flag a review snippet for investigation by sending an email to reviews@capterra.com. Because any software user has a valid experience to share, a reviewer is not required to be the account owner or to have been in direct contact with the vendor. WE DO NOT WARRANT THAT OUR SITES WILL BE SECURE, AVAILABLE OR OPERATE IN AN UNINTERRUPTED OR ERROR-FREE MANNER; THAT ERRORS OR DEFECTS WILL BE CORRECTED; OR THAT THE CONTENT ON OUR SITES IS ACCURATE OR APPROPRIATE FOR YOU AND YOUR BUSINESS NEEDS. Though no fraud may have been intended, when a third party submits a review on a reviewers behalf, we have no way to determine whether the content was submitted with the reviewers consent or if the original content has been modified in any manner. In all cases, a vendor may elect to send their response directly to the reviewer, alerting the reviewer that a response was posted. TrustRadius for Vendors is well suited for helping companies build their brand awareness, SEO . Enter your email address in the form below and we'll send you further instructions for resetting your password. Disclosure of an incentive campaign will not result in the disablement of the review, and allows our team to apply proper attribution to the reviews and remain in compliance with FTC Endorsement Guidelines. Vendor contracts that are signed under a company name, not by an individual. Vendors may make use of reviews content so long as such use is in compliance with our Content Compliance policy. While we understand that many vendors pride themselves on knowing their user base, there are many valid cases where a vendor might not know a legitimate reviewer, based on the information provided along with a review. Once an alert has been lifted, a vendor would regain eligibility for future consideration based on the merit of the reviews associated with their product profile. Instead, we look to penalize vendors for fraudulent activity in other ways, such as flagging their profile for fraud as a warning to software buyers. We believe these evaluative experiences (in a proof of concept or with trial versions) are valid experiences in their own right and thus worthy of sharing with our user community. Request a Demo Connect with 80 million buyers and counting. Yes, a review may mention a competitor to the product being reviewed so long as the reference is intended to add value to the review and not to solely promote or disparage the competitor. In the event that your software page displays a penalty and youre unsure why, reach out to the reviews team through your vendor portal for a brief synopsis of the activity that led to the penalties, along with additional details about the penalty. A review mentions pricing detailscan we remove the review? Visitors to our sites are free to submit reviews to our QA process on whichever software they choose. Vendors found using incentives to influence the content of a review will result in the reviews removal. OR Get a Free Basic Listing! We didnt ask for this review to be published to our profile - why was it published on your site? We provide every vendor the opportunity to showcase their products and collect user reviews. Capterra also sends out periodic email campaigns asking for a software review in exchange for an incentive amount. Capterra agrees to keep confidential any Vendor-specific information communicated by Vendor to Capterra in connection with the Services that However, on occasion a profile may display fewer snippets of either sentiment depending on the availability of relevant snippet content. Questions? YOUR USE OF OUR SITES AND SERVICES IS AT YOUR OWN RISK. As an unbiased, user-driven reviews platform, we do not ask for consent from the vendor before a review is published. Our system seeks to display a balanced number of snippets of each sentiment. The reviews on our profile mention features we no longer offer can we remove those reviews? By accessing or using our Sites or Services you represent and warrant that you are 18 years of age or older. Vendors are encouraged to respond constructively to reviewers on our site, regardless of the rating of a review. Vendors are required to notify Capterra if they source reviews in exchange for an incentive. Reset Password Return to log in Need help remembering the password? No comments yet. As such, our policy is not to remove product listings from our sites unless: (i) the product listing does not fit within one of the existing software categories (or directories); (ii) the vendor can provide evidence that product is no longer actively being marketed and/or sold to the public; or (iii) the listing or profile fails to comply with our guidelines. not list resellers, integrators, consultants and other partners in product listings. Are reviews-related products impacted by a Buyer Alert? Reviews are by default sorted by Most Helpful to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. product. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU SHOULD NOT ACCESS OR USE OUR SITES OR SERVICES. Call us at +441784267661 or email us at advertise@capterra.co.uk Premium Placement However, all users who meet this qualification must be provided with the opportunity to leave a review, whether positive or negative, and regardless of any opinions they may have previously expressed, or their personal or professional background. (iv) is in Capterras possession free of any obligation of confidence at the time of Vendors communication to Capterra; or 2,000,000 Reviews Reviews that, in our discretion, do not meet these Community Guidelines, will not be eligible for publication. If it has been at least two (2) weeks since the expected submission date, it is fair to assume that the review was either not submitted to our program or did not meet our criteria for publication. Neither party will be liable for any failure or delay of performance under these General Vendor Terms resulting from a force majeure event beyond the reasonable control of a party, including without limitation, natural disasters, acts of God, government regulations, war, terrorism, labor disputes and power failures. Log in to your portal to sign up! Who owns the reviews on our profile pages? Egregious and ongoing violations may warrant additional action, including without limitation, removal of access to the offending vendors product profile pages, extension(s) of the Buyer Alert period, referral to appropriate regulatory authorities, or legal action. Try password management software. Positive reviews also benefit from a response, as this shows appreciation and consideration for a vendors user base. Notwithstanding the foregoing, Capterras obligation of confidence shall not apply to any information that: If you feel you are being harassed or threatened, we suggest you contact applicable law enforcement. When we identify a customer review submitted by a vendor, we will disable the review. While a reviewer may post under an identity unknown to the vendor, be assured our verification process validates the actual identity of the reviewer before approving the posted entry. Questions? Here you can submit bills and update and maintain your account. Why are vendors found to have participated in fraudulent reviews activity not banned from your site? 0. Can we have a negative review removed if we have a non-disparagement clause in our contract? Software buyers who evaluate multiple tools before purchasing software. Most of our reviews come from users posting reviews directly on our site or in response to our in-house reviews campaigns (which are targeted to our own database of site members). Vendor Accounts and Product Information (including Product Profile and Product Listing) posted on our Sites are non-cancellable. Except to the extent otherwise expressly permitted under copyright law, Vendor will not copy, reproduce, modify, use, distribute, display, create derivative works of or otherwise exploit the Capterra IP without the express written consent of Capterra or the applicable copyright owner. At our discretion, we may i) mask the sensitive information from public display, or ii) disable the review entirely. 1. Reviewers who log in with LinkedIn but choose to remain anonymous. Lead Gen: We allow authorized resellers to participate in our lead generation programs. All vendors are treated equally in this respect and cannot opt out of receiving reviews. As a neutral reviews platform, we must apply our methods equally and without bias across all vendors, and may not engage in debate regarding the decisions made about a review. In our ongoing efforts to improve our service, our teams periodically audit our reviews database. A Buyer Alert is a banner placed at the top of a vendors product profile page, informing software shoppers that suspicious behavior has been found to be associated with this vendor, which behavior (i) may be causing doubt as to the veracity of the reviews submitted about the vendors services, or (ii) may be manifesting in other deceitful activity across our site. Are you looking for a way to conduct online assessments that are secure, reliable and cheat-proof? At Capterra, we believe that software makes the world a better place. No problem! The FTC requires that all reviews submitted in response to an incentive offer disclose that such an offer was made. Vendors who fail to comply with our Vendor Policies or Community Guidelines, or who have recently taken part in a RaaS or Self Service program, may not be eligible. * indicates required field First Name * Last Name * Company * Email Address * Phone Number * Website * Type of Software * Country * Get Free Estimate! What qualifies a product for the display of Reviews Snippets? If Vendor uses or attempts to use our Sites or Services for any purpose that contravenes these General Vendor Terms (including without limitation tampering, hacking, data scraping, modifying or otherwise corrupting the security or functionality of the Services), Vendor may also be subject to civil and criminal liability. You acknowledge that you are responsible for your actions and for all Content you post on our Sites. In our ongoing efforts to improve our service, we periodically audit our reviews database. Vendors should not contact a reviewer, either directly or indirectly, with the goal of getting a review removed or edited. To avoid confusion from spam or reviews that do not pass our QA process, no notifications are sent upon a review submission. A ("Buyer Alert") serves as notice to software shoppers that the vendor has engaged in fraudulent activity on our sites, and will remain in place until we determine that the vendor has satisfactorily addressed its non-compliance. We do not believe they are a user of our software. If we receive a report that a vendor has reached out to a reviewer to request a review to be removed/edited, or harasses that reviewer in any manner, we encourage the reviewer to contact our site immediately by emailing reviews@capterra.com. Why did we decide to display review snippets on our site? What is the selection process for video reviews? Can we independently solicit reviews from our users? Can you tell us why? We collected customer reviews at a conference or event. However, if the link cannot be found, or is otherwise unavailable, the vendor must contact the Compliance team at reviews@capterra.com, with details that can help our team identify reviews submitted on behalf of the campaign. What should we do if we receive a negative review? While recent reviews are more likely to reflect a products most current set of capabilities and most relevant experiences, it is important for our shoppers to consider how reviews about a vendor have progressed over time as the software as developed. Can a review mention a competitor to our product? Reviews: A reseller or partner that has signed up for a profile is able to respond to reviews The reviewer may not be the account owner and thus may be unknown to the vendor. (b) is preceded by a statement that such information is confidential, if provided in oral form, and such statement is confirmed in writing within thirty (30) days of its initial disclosure, and Discover More. provided The parties acknowledge and agree that the Vendor Account and Product Information (including Product Profile and Product Listing) posted on our Sites are non-cancellable. The Community Guidelines, in addition to enumerating expectations for the users who are generating the reviews, also set forth expectations for the vendors who are reviewed. Log in to vendor portal Because we are not able to validate private communications, such as email exchanges or phone conversations that happen outside of our site, these can be unreliable. You may learn more about the RaaS program by speaking with an account representative or clicking here. $ 0. Verified Reviewer Capterra Capterra Vendor Review Site; 5 "Postalytics allows users to manage direct mail in a way that reduces excess sends and saves time. safety and environmental hazards. It would also be possible for a product with more reviews and a higher average rating to rank higher than a product with more recent reviews and a much lower average rating. For a particular b2b campaign, Capterra's PPC made a mark and helped our client secure highly qualified leads fast. We expressly disclaim liability for any and all disputes arising between vendors and users of our Sites and Services. The time each review was submitted, their individual ratings, and other proprietary factors all contribute to creating a normalized score for each product which will determine where the product will rank for Highest Rated within a given category. We make every effort to ensure that our reviews team is completely unbiased and unmotivated by revenue. parent company expresses interest in lead generation for their product, the parent company will take While we cannot provide further details about the investigatory process, we can confirm that the reviews team devotes significant time and effort to investigating every escalated review and evaluating the review against our site guidelines. Because of this we cannot engage in subjective debate as to how these policies are applied, and do not send notifications of disablement. Because we create Vendor Accounts for purposes of managing our online services, these Accounts are non-cancellable. This additional information can help put a review into the proper context, and provide valuable information to software shoppers. we do if the Capterra directories list all vendorsnot just those that . We publish them exactly as they were originally submitted. Why? Product Listings: Because Product Listings are reserved for the companies that own the products, FinancesOnline.com FinancesOnline.com is one of today's leading and most reliable software review platforms. Yes. 4 4 Manage (c) a reasonable person would understand to be confidential based on the nature of such information and the circumstances of its disclosure. By accessing and using our Sites, you agree to comply in all respects with these General Vendor Terms, the Guidelines for Product Listings, the General User Terms, the Community Guidelines, our Content Compliance Policy, and our Privacy Policy as well as any other rules we make known to you. Not sure if Second, or CS-Cart Multi-Vendor is the better choice for your needs? If a review was not published because our teams were unable to validate a reviewers identity (a cornerstone of our QA process), we will send the reviewer an email asking for additional information that can help validate who they are. Based on the results of our investigation, the offending vendor may be subject to site penalties as well as legal redress. G2 Crowd, the world's leading business solution review platform, leverages more than 170,000 user reviews to drive better purchasing decisions. By communicating with us via e-mail or by submitting content, including product information or any other transactional exchange on our Sites or in connection with our Services, you consent to receive e-mail or other electronic communications from us and our Affiliates. A vendor may only make a direct appeal to the Ombudsman, and must provide arguments and supporting evidence not already submitted for previous consideration. An unverified lead is defined as traffic that lacks substantial evidence of having the qualifications necessary to submit an honest opinion on the use of a specific software product. Are vendors notified when published reviews are disabled? Users who enter an alternative name for their current company, such as initials or a shortened name, or a parent or sister company, rather than the name used on their vendor contract. When soliciting reviews, vendors are encouraged to make use of the Share Your Review Form links provided within the Reviews section of the Capterra Vendor Portal. We encourage interchanges between vendors and reviewers via our review response mechanism. This module will embed JavaScript code on your landing page's success page to send conversion data to the Capterra Vendor Portal. May a vendor make use of video reviews from individuals about our software on our website and/or marketing channels? If a negative review does not meet our guidelines, please flag the review for investigation through the vendor portal. The following must be included on any email or blog post: *To be eligible to participate, your review must comply with these Community Guidelines. Check out and compare more Marketplace products And, as our ability to vet these reviews improves, we may find past reviews that still contain entirely valid content that we can now publish. If violations still continue, we will place a visible "Buyer Alert" on the vendors product profile page(s). Yes, there are no restrictions as to how many reviewers from the same company may review a given product. Log in with Google LinkedIn or Email Address Password SHOW Forgot your password? If a request for a review includes a nominal reward as an incentive, vendors must also append the following paragraph: PLEASE NOTE: In our support of Gartners ongoing efforts to ensure a just and legally compliant Reviews Program, we will not provide an incentive to: i) Reviewers who are employees of -or affiliated with- the company being reviewed, or a direct competitor; ii) Reviewers who are employees, officers, directors, agents of Gartner, Inc., its subsidiaries and affiliated companies and their immediate families; iii) Reviewers who are government and public sector employees; iv) Reviewers whose company policies prohibit the acceptance of gifts in the context of business transactions; and v) Reviewers who are (or who are acting on behalf of) individuals subject to, residing in countries or employed by organizations identified in the US Department of Treasury Office of Foreign Assets Control Sanctions list. Other important factors to consider when researching alternatives to Capterra include user interface and lead generation. It can take up to two (2) weeks to process reviews sourced elsewhere, or that require additional investigation time. ) mask the sensitive information from public display, or our investigatory process the reviews on our are! You are responsible for checking these General capterra vendor login Terms periodically for changes updates... Reviews content so long as such sharing could violate our Sites and SERVICES is at your own RISK ask this. For its conflicts of interest principles and cheat-proof or CS-Cart multi-vendor is the better choice for your?... Bills and update and maintain your account their products and collect user reviews send you further instructions resetting! Connect with 80 million buyers and counting is encouraged, following such disablement, to submit to! Sites are comprised of content created by us, our teams periodically audit our database. 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